Refund policy

Returns

All of our delicacies are made to order and are perishable, so we do not accept returns of the goods in case you change your mind.

In the event that we send you the wrong product or if the product you received is considered of unsatisfactory quality, please contact us immediately within 24 hours of receiving your order by writing to orders@yayakafood.co.uk with your order number. Alternatively, you can reply to the original email that you received when placing your order.

Please inform us of the situation, providing a photo of the goods, and we will get back to you with either a refund (full or partial), a discount code of the same value as the defective item or a replacement product.

Order changes/cancellation

If you need to cancel your order or change its details you can do so within 8 hours of placing it by writing to orders@yayakafood.co.uk with your request. Any changes requested after this time will not be possible.

 

Allergens policy

The Company firmly believes in providing high quality food to our customers and clients that is safe to eat. We are therefore committed to reducing the risk to our customers with regards to the provision of food and the consumption of allergens which could lead to an allergic reaction. The Company accepts its duty to comply with all relevant Food Regulations, which states that allergen information must be provided to the customers. The Company acknowledges that the successful implementation of this policy and management of allergens requires the commitment and support from all employees. All our items are produced at a kitchen where celery, cereals containing gluten (such as barley and oats), crustaceans (such as prawns, crabs and lobsters), eggs, fish, lupin, milk, molluscs (such as mussels and oysters), mustard, peanuts, sesame, soybeans, sulphur dioxide and sulphites (at a concentration of more than ten parts per million) and tree nuts (such as almonds, hazelnuts, walnuts, brazil nuts, cashews, pecans, pistachios and macadamia nuts) are handled. Therefore, despite having all hygiene procedures implied while food handling, there is always a possibility of cross-contamination through traces. Since our products are made to order, the customer MUST LET US KNOW IN ADVANCE there is an allergy, either by informing us through email at orders@yayakafood.co.uk or by putting a note while purchasing any item. In this way, we will be extra careful while handling your order, reducing the risk of an allergic reaction.